1st Level Support Agent - για Πρακτική άσκηση

We are looking for a 1st Level Support Agent with knowledge and passion for helping customers succeed. We will provide the agent with all the necessary training and education in order to obtain high-demand in the IT industry such as customer service & technical support skills.

Job Description:
Technical support via phone & email for domain name, web hosting & email services
Installation & support for SSL certificates
Organizing and executing daily tasks (customer support & problem solving)
Maintaining high standards for customer satisfaction

Qualifications:
Excellent communication skills (written & verbal) in English & Greek
Excellent knowledge of MS Office (Excel, Word) & PC skills.
Customer centric attitude
Dynamic & kind personality
Team spirit

Language skills:
Excellent command of Greek (written & spoken)
Proficiency level of English (written & spoken)

Responsibilities:
Customer service/technical support prior experience
Insightful thinking, willing to work and develop his/her career
High sense of responsibility, consistency & attention to personal data protection management.
Good to know in the field (internet, web hosting, ssl certificates).

The company provides:
• Pleasant, easily accessible work environment
• Continuous training and development opportunities
• Free coffees and drinks

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